How a leading Australian retailer improved efficiencies in their contact centre
Is your contact centre well-equipped to handle call overflows and spikes in demand? This leading Australian retailer wasn’t… until they implemented Oration.
Oration was simply implemented over the top of their existing IVR setup, fully deployed and taking calls within one day of engagement.
The key results?
A 10% reduction in caller deflection
An average handling time reduction of 30 seconds
Friendlier and more empathetic customer interactions.