CASE STUDY

Major financial institution gains flexibility, adaptability and control

Convai | Major Financial Institution

How did a major financial institution update their legacy IVR platform to a more cost-effective solution without impacting its existing contact centre operations or compromising the quality of service received?

Thanks to digitisation, contact centres within the finance sector continuously adapt to this changing environment through digital transformation. They need to meet customer expectations by resolving an increasingly complex range of queries whilst completing transactions more securely than ever before.

Fortunately, it’s easy to future proof operations by switching to a more responsive and versatile IVR solution, and it can be done without compromising the experience that customers are accustomed to.

Download the financial institution case study