https://www.convai.com.au/insights Explore customer experience and contact centre insights from Convai. Stay updated on conversational AI, smarter call routing and CX innovation. en Mon, 11 May 2026 00:07:37 GMT 2026-05-11T00:07:37Z en https://www.convai.com.au/insights/oration-by-convai-surpasses-100-million-conversations-marking-a-major-milestone-for-australian-ai <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/oration-by-convai-surpasses-100-million-conversations-marking-a-major-milestone-for-australian-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/100M%20conversations%20-%20video%20thumbnail%20(1540x800)-1.png" alt="Oration by Convai surpasses 100 million conversations, marking a major milestone for Australian AI" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px; text-align: center;"><span style="color: #6a75d9;">Oration by Convai has officially surpassed 100 million conversations.&nbsp;</span></p> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/oration-by-convai-surpasses-100-million-conversations-marking-a-major-milestone-for-australian-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/100M%20conversations%20-%20video%20thumbnail%20(1540x800)-1.png" alt="Oration by Convai surpasses 100 million conversations, marking a major milestone for Australian AI" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px; text-align: center;"><span style="color: #6a75d9;">Oration by Convai has officially surpassed 100 million conversations.&nbsp;</span></p> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Foration-by-convai-surpasses-100-million-conversations-marking-a-major-milestone-for-australian-ai&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Artificial Intelligence Convai Mon, 04 May 2026 00:51:28 GMT https://www.convai.com.au/insights/oration-by-convai-surpasses-100-million-conversations-marking-a-major-milestone-for-australian-ai 2026-05-04T00:51:28Z Mike Banbrook https://www.convai.com.au/insights/beyond-the-black-box-why-technical-leaders-are-moving-to-governed-ai <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/beyond-the-black-box-why-technical-leaders-are-moving-to-governed-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/FY26_127_PCX_Digital%20Newsletter_IH%20Blog%20Post%20Hero%201540x800.png" alt="Beyond the black box: Why technical leaders are moving to governed AI | Convai" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px;"><span style="color: #6a75d9;">|</span> Image caption goes here AI-powered virtual assistant interacting with a customer</p> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/beyond-the-black-box-why-technical-leaders-are-moving-to-governed-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/FY26_127_PCX_Digital%20Newsletter_IH%20Blog%20Post%20Hero%201540x800.png" alt="Beyond the black box: Why technical leaders are moving to governed AI | Convai" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px;"><span style="color: #6a75d9;">|</span> Image caption goes here AI-powered virtual assistant interacting with a customer</p> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fbeyond-the-black-box-why-technical-leaders-are-moving-to-governed-ai&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Artificial Intelligence Thu, 26 Feb 2026 05:45:00 GMT https://www.convai.com.au/insights/beyond-the-black-box-why-technical-leaders-are-moving-to-governed-ai 2026-02-26T05:45:00Z Mike Banbrook https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/national-courier.png" alt="Artificial intelligence" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/national-courier.png" alt="Artificial intelligence" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fnational-courier-company-reduces-asa-by-30-and-aht-by-30-seconds&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Artificial Intelligence Case Study Automation Customer Analytics Thu, 16 Oct 2025 04:00:00 GMT https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds 2025-10-16T04:00:00Z Admin https://www.convai.com.au/insights/energy-provider-boosts-contact-centre-capacity-by-463-with-ai-powered-ivr <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/energy-provider-boosts-contact-centre-capacity-by-463-with-ai-powered-ivr" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/banner%20img.png" alt="Energy provider boosts contact centre capacity by 463% with AI-powered IVR" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/energy-provider-boosts-contact-centre-capacity-by-463-with-ai-powered-ivr" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/banner%20img.png" alt="Energy provider boosts contact centre capacity by 463% with AI-powered IVR" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fenergy-provider-boosts-contact-centre-capacity-by-463-with-ai-powered-ivr&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Artificial Intelligence Case Study Automation Voice Assistant Thu, 16 Oct 2025 03:00:00 GMT https://www.convai.com.au/insights/energy-provider-boosts-contact-centre-capacity-by-463-with-ai-powered-ivr 2025-10-16T03:00:00Z Admin https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/centre-call-transfers.png" alt="Customer Analytics and Contact Centre" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/centre-call-transfers.png" alt="Customer Analytics and Contact Centre" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fpay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Artificial Intelligence Case Study Customer Analytics Wed, 15 Oct 2025 02:00:00 GMT https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers 2025-10-15T02:00:00Z Admin https://www.convai.com.au/insights/legacy-contact-centres-meet-modern-conversational-ai <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/legacy-contact-centres-meet-modern-conversational-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/placeholder.jpg" alt="Coworkers using oration " class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/legacy-contact-centres-meet-modern-conversational-ai" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/placeholder.jpg" alt="Coworkers using oration " class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Flegacy-contact-centres-meet-modern-conversational-ai&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Artificial Intelligence Case Study Automation Voice Assistant Tue, 14 Oct 2025 21:30:00 GMT https://www.convai.com.au/insights/legacy-contact-centres-meet-modern-conversational-ai 2025-10-14T21:30:00Z Admin https://www.convai.com.au/insights/how-to-use-ai-safely-in-business <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/how-to-use-ai-safely-in-business" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Archive%20(migration%20assets)/Imported_Blog_Media/C_BlogT_How%20to%20use%20AI%20safely%20in%20business.jpg" alt="How to use AI safely in business" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px;">&nbsp;</p> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/how-to-use-ai-safely-in-business" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Archive%20(migration%20assets)/Imported_Blog_Media/C_BlogT_How%20to%20use%20AI%20safely%20in%20business.jpg" alt="How to use AI safely in business" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p style="font-size: 14px;">&nbsp;</p> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fhow-to-use-ai-safely-in-business&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Artificial Intelligence Tue, 14 Oct 2025 21:00:00 GMT https://www.convai.com.au/insights/how-to-use-ai-safely-in-business 2025-10-14T21:00:00Z Mike Banbrook https://www.convai.com.au/insights/how-a-leading-australian-retailer-improved-efficiencies-in-their-contact-centre <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/how-a-leading-australian-retailer-improved-efficiencies-in-their-contact-centre" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/banner%20img%20-v2.png" alt="How a leading Australian retailer improved efficiencies in their contact centre" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/how-a-leading-australian-retailer-improved-efficiencies-in-their-contact-centre" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/banner%20img%20-v2.png" alt="How a leading Australian retailer improved efficiencies in their contact centre" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fhow-a-leading-australian-retailer-improved-efficiencies-in-their-contact-centre&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Artificial Intelligence Case Study Automation Customer Analytics Tue, 14 Oct 2025 20:30:00 GMT https://www.convai.com.au/insights/how-a-leading-australian-retailer-improved-efficiencies-in-their-contact-centre 2025-10-14T20:30:00Z Admin https://www.convai.com.au/insights/transport-company-directs-93-of-calls-through-correct-queues <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/transport-company-directs-93-of-calls-through-correct-queues" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/cloud-based%20contact%20centre%20plugin.png" alt="Transport company directs 93% of calls through correct queues" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/transport-company-directs-93-of-calls-through-correct-queues" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/cloud-based%20contact%20centre%20plugin.png" alt="Transport company directs 93% of calls through correct queues" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Ftransport-company-directs-93-of-calls-through-correct-queues&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Artificial Intelligence Case Study Automation Customer Analytics Sun, 12 Oct 2025 21:00:00 GMT https://www.convai.com.au/insights/transport-company-directs-93-of-calls-through-correct-queues 2025-10-12T21:00:00Z Admin https://www.convai.com.au/insights/supermarket-powerhouse-saves-1.3-million-on-voice-to-web-chat-deflection <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/supermarket-powerhouse-saves-1.3-million-on-voice-to-web-chat-deflection" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/Supermarket%20powerhouse.png" alt="IVR assistant " class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.convai.com.au/insights/supermarket-powerhouse-saves-1.3-million-on-voice-to-web-chat-deflection" title="" class="hs-featured-image-link"> <img src="https://www.convai.com.au/hubfs/Convai/images/Supermarket%20powerhouse.png" alt="IVR assistant " class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <p>&nbsp;</p> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=442017483&amp;k=14&amp;r=https%3A%2F%2Fwww.convai.com.au%2Finsights%2Fsupermarket-powerhouse-saves-1.3-million-on-voice-to-web-chat-deflection&amp;bu=https%253A%252F%252Fwww.convai.com.au%252Finsights&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Customer Experience CX Contact Centre Case Study Omni-channel Automation Digital Assistants Fri, 10 Oct 2025 00:30:00 GMT https://www.convai.com.au/insights/supermarket-powerhouse-saves-1.3-million-on-voice-to-web-chat-deflection 2025-10-10T00:30:00Z Admin