Artificial intelligence (AI) is transforming how contact centres operate across the globe.

TIME STAMPS:

• [2:58] An introduction to Oration
• [4:53] A day in the life of a typical contact centre
• [7:30] Oration product demo:
  • [8:20] Learn how to easily deflect calls to reduce average call handling time by 15 – 30 secs
  • [11:15] Learn how to deploy a targeted banner to deflect between 1-5% of calls without IT input
  • [16:00] Learn how to easily move to calls to a digital channel e.g. messaging service
  • [19:45] Learn how to create cues based on caller intent to deflect calls to specific departments
• [40:35] Q&A Including the easy, transactional pricing model details