Convai has released an updated version of its cloud-based contact centre plugin: Oration 3.0. Since Oration 2.1.1 was released in March 2021, there have been monthly feature releases that dramatically extend the capabilities, look and feel of Oration.
Leading up to the release of Oration 3.0, Convai added the following features:
The new version also integrates partner platforms such as Genesys, Nice, Dialogflow and Twilio. New actions such as 'set action', 'branch action' and 'deflection actions' are also available. Simulator extensions include automated testing and regression testing. SMS and text-to-speech integration were also upgraded.
“We have worked closely with our partners, re-sellers, existing clients and new prospects to ensure our roadmap has prioritised features that make a real difference. Oration 3.0 is that difference.”
Dr Mike Banbrook
Convai's Chief Executive Officer