Skip to content
Select Resource Type
    Active filters:
    Artificial intelligence
    2025-10-16 04:00:00

    National courier company reduces ASA by 30% and AHT by 30 seconds

    2025-10-16 03:00:00

    Energy provider boosts contact centre capacity by 463% with AI-powered IVR

    Customer Analytics and Contact Centre
    2025-10-15 02:00:00

    Pay-TV provider achieves a 15% reduction in contact centre call transfers

    Coworkers using oration
    2025-10-14 21:30:00

    Legacy contact centres meet modern conversational AI

    2025-10-14 20:30:00

    How a leading Australian retailer improved efficiencies in their contact centre

    2025-10-12 21:00:00

    Transport company directs 93% of calls through correct queues

    IVR assistant
    2025-10-10 00:30:00

    Supermarket powerhouse saves $1.3 million on voice-to-web chat deflection

    2025-10-09 21:30:00

    Retail giant reduces AHT by 43% and automates 82% of customer calls

    2025-10-09 21:15:00

    Major financial institution migrates to cost-effective, cloud-based IVR

    Stay in the know

    Get our latest insights direct to your inbox

    Leverage expert analysis to reshape the way you deliver the customer experience.  
    Stay in the know

    Get our latest insights direct to your inbox

    Leverage expert analysis to reshape the way you deliver the customer experience.