---
title: Health and wellness group reduces AHT by 180 seconds
description: Convai helps leading health and wellness group to improve caller efficiencies by 75% with Oration.
---

[Insights | Convai ](https://www.convai.com.au/insights)

# [Health and wellness group reduces AHT by 180 seconds](https://www.convai.com.au/insights/health-and-wellness-group-reduces-aht-by-180-seconds)

 Written by [Admin](https://www.convai.com.au/insights/author/admin) | Oct 8, 2025 3:00:00 AM

 

 

 

 

 

Convai analysed 3,125 of the 5,666 calls received during the seven day trial. They identified and made recommendations to improve the caller’s intent for 75% of these calls.

The successful trial reduced average handling times by 180 seconds.

It was estimated that automating, deflecting and redirecting calls would save receptionists 233 hours per day across all 145 clubs.

 

 

[View full post](https://www.convai.com.au/insights/health-and-wellness-group-reduces-aht-by-180-seconds)

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