---
title: National courier company reduces ASA by 30% and AHT by 30 seconds
description: A national courier company implemented Oration to optimise their contact centre.
---

[Insights | Convai ](https://www.convai.com.au/insights)

# [National courier company reduces ASA by 30% and AHT by 30 seconds](https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds)

 Written by [Admin](https://www.convai.com.au/insights/author/admin) | Oct 16, 2025 4:00:00 AM

 

 

 

 

 

 

 

[View full post](https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Admin"
  },
  "dateModified" : "2026-05-06T08:03:02.170Z",
  "datePublished" : "2025-10-16T04:00:00Z",
  "headline" : "National courier company reduces ASA by 30% and AHT by 30 seconds",
  "image" : {
    "@type" : "ImageObject",
    "height" : 318,
    "url" : "https://442017483.fs1.hubspotusercontent-ap1.net/hubfs/442017483/Convai/images/national-courier.png",
    "width" : 536
  },
  "mainEntityOfPage" : "https://www.convai.com.au/insights/national-courier-company-reduces-asa-by-30-and-aht-by-30-seconds",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Insights | Convai"
  }
}
```