---
title: Pay-TV provider achieves a 15% reduction in contact centre call transfers
description: Oration empowers a contact centre of around 160 agents handling 120,000 calls per month to deliver superior customer service and drive operational excellence.
---

[Insights | Convai ](https://www.convai.com.au/insights)

# [Pay-TV provider achieves a 15% reduction in contact centre call transfers](https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers)

 Written by [Admin](https://www.convai.com.au/insights/author/admin) | Oct 15, 2025 2:00:00 AM

 

 

 

 

 

 

 

 

 

 

The client plans to expand its Oration capabilities across call routing logic and call scripting to drive further average handling time benefits. The client also aims to remove their toll-free numbers and leverage Oration’s SMS deflection features to encourage customers to call local numbers, resulting in additional cost savings.

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[View full post](https://www.convai.com.au/insights/pay-tv-provider-achieves-a-15-reduction-in-contact-centre-call-transfers)

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