Skip to content
Operational Manager looking at customer insights reports from his Oration AI dashboard
SOLUTIONS

Intelligent, governed conversational AI solutions.

Evolve the way you deliver customer service across voice and digital channels through secure, automated interactions and deep operational insight.
Operational Manager looking at customer insights reports from his Oration AI dashboard
why oration

Transformation every team can get behind
Group
Senior Leadership

Confidently bring AI into the contact centre without risking brand reputation or compliance. Oration’s governed AI protects what’s important while automating processes and empowering teams. The result is a significant reduction in operating costs and a strong ROI.
Icons-70px
Customer Experience

Take control of the customer experience by designing, deploying and managing conversational AI that streamlines and automates the contact centre. Your human agents spend less time on repetitive queries so they can focus on high-value interactions requiring empathy.

Icons-70px (1)
Operations

Gain unprecedented visibility into the voice of the customer. Oration captures unstructured conversational data and transforms it into structured, actionable insights you can use to identify emerging trends, understand customer sentiment and help CX continuously optimise the journey.

One platform.
Three powerful conversational AI solutions.
CON_Solutions_VoiceAI_Mobile_x2
Customer using Oration's Voice AI to help solve her licence enquiry
VOICE AI

Put an end to menus

Oration’s Voice AI replaces tedious menus by assisting customers in a natural, human-like way. When someone calls, Oration listens, understands and asks questions before seamlessly routing the query to the right place.

  • Identify customer intents and identities

  • Process high-volume transactions
  • Cut AHT and operational costs
Oration's Digital Assistant Chatbot
DIGITAL ASSISTANTS

Provide seamless
self-service

Governed Digital Assistants enable your customers to accomplish their goals, 24/7. As an intelligent omnichannel chatbot, it provides self-service across your website, mobile app and messaging platforms.

  • Integrate securely with internal systems to fulfil complex requests

  • Deflect to the most efficient digital channel
  • Ensure resolution on the spot, no matter when or where they reach out
Oration's Digital Assistant Chatbot
CON_Solutions_CustomerInsights_Mobile
Oration's Customer Insights
CUSTOMER INSIGHTS

Uncover CX improvements
Improve operations informed by data. Oration’s Insights solution analyses all contact centre interactions and surfaces actionable insights. It reveals your true CX performance and ensures accurate quality management. 

  • Uncover root causes, sentiment and trends in real time

  • Identify issues for immediate action

  • Refine self-service and elevate the customer experience
CAPABILITIES

 How Oration modernises the contact centre 
Call Routing

Replaces traditional rigid menus with intelligent call routing that speeds customers along to assistance.

Customer Verification

Confirms exactly who reached out to your business before a human agent ever says ‘hello’.
Self-Service

Empowers customers to solve their problems 24/7, from changing bookings to checking order statuses.
Customer Insights

Turns every conversation into a strategic asset by automatically analysing why contacts get in touch.
Personalisation

Makes your customers feel known and valued, creating personalised and efficient journeys.

Knowledge Management

Ensures digital assistants always provide accurate information through a Governed AI framework.

Conversational AI that works as promised
Enterprise-grade security measures
GOVERNED AI

Enterprise-grade security you can trust

At Convai, we know that implementing AI in a contact centre requires absolute certainty over data handling and protection. Our governed AI platform hands the control over to CX and operations teams. You tell Oration exactly what to say, the internal systems and resources it can use, and how customer data must be handled.

We also align Oration with rigorous privacy and AI governance standards, so that even the most highly regulated sectors can use conversational AI with confidence.

Enterprise-grade security measures
“Oration supported a shift from a maintenance‑focused approach to one that enables controlled testing and innovative approaches to serving our customers, whilst maintaining a safe and secure system. The unified data layer means we get insights that just were not possible before.”

Service owner

New Zealand-based company
See Oration in Action

Ready to transform your contact centre?

Speak with a Convai expert today to discover how Oration can reduce your operating costs and elevate your customer experience.

See Oration in Action

Ready to transform your contact centre?

Speak with a Convai expert today to discover how Oration can reduce your operating costs and elevate your customer experience.