Convai and Probe CX redefine high-volume hiring with AI-driven screen solution

In an increasingly competitive labor market, a breakthrough in recruitment technology is setting a new standard for efficiency. Convai partnered with Probe CX, a leader in customer experience, to launch AVA AI Agent (AVA). This bespoke conversational tool has already secured a 60% efficiency increase for Probe CX’s internal recruitment operations.

Since its debut in November 2025, AVA has overhauled the way the business handles massive surges in seasonal applications. By automating the initial screening phase, the AI agent has:

• Processed over 16,600 candidate calls.

• Ensured 100% of applicants are contacted within the first 24 hours.

• Saved recruiters 330 hours on a single campaign.

• Wiped out a 30% non-engagement rate by reaching candidates while their interest is highest.

Developed using the Oration by Convai platform and led by Lyle Smith, Head of Enterprise Digital at Probe CX, AVA addresses the bottlenecks inherent in manual high-volume hiring. By managing the repetitive "first-touch" tasks, the tool allows human recruiters to dedicate their energy to the final stages of the talent journey.

“AVA conducts five-to-seven-minute voice screening calls that verify compliance, eligibility and security prerequisites, removing the burden of repetitive manual questioning from our recruitment team. It is also capable of autonomously verifying zero-margin compliance such as citizenship and age requirements, achieving a 100 per cent eligibility rate for all leads entering the hiring funnel,” Mr Smith said.

“If you are a retailer or other business that needs to hire or rehire hundreds or thousands of people quickly, this product will save your recruiters a lot of time and capture a higher percentage of high-quality candidates.”

The impact of AVA extends beyond internal metrics, providing a scalable model for any industry - such as retail or logistics - that faces seasonal spikes. Convai CEO Dr Mike Banbrook noted that the technology effectively bridges the gap between hiring capacity and the need for speed.

“Automating this activity means recruiters can focus exclusively on qualified talent, effectively bridging Probe CX’s “capacity versus speed” gap and ensuring that they find the best talent for their clients faster than ever before,” Dr Banbrook said.

"It has also created a genuine competitive advantage for Probe CX, meaning they can focus human expertise where it matters most: final selection, cultural alignment and meaningful candidate connection.”

TIARA Award Finalist

The success of the platform has already garnered industry acclaim, with AVA being named a finalist in the 2026 TIARA Talent Acquisition & Talent Tech Awards.

Mr Smith highlighted that the timing is critical for businesses looking to optimise their hiring cycles.

“This product could have real impact for any organisation that manages high volumes of recruitment – particularly large retailers managing large-scale seasonal hiring,” Mr Smith said.

"Recruitment becomes challenging for all organisations during sudden ramp ups and peak surges where they have to scale exceptionally fast. I'd encourage organisations facing similar pressures to assess where manual operations are creating bottlenecks.”

“With just three months until peak seasonal hiring begins, organisations have a limited window to prepare. Investing in the right recruitment processes and technology now can deliver significant operational gains and strengthen employer reputation when competition for talent is at its highest,” Mr Smith said.

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