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ABOUT Us

Redefining customer experience at scale

We empower enterprises and government agencies to harness the power of governed conversational AI and transform their contact centre operations.
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Our mission

Convai has been redefining the rules of customer experience for over 25 years. Seeing an opportunity to reinvent legacy ‘press one for sales’ menus, our founders embarked on a mission to change how customers and contact centres interact. They pioneered the way teams innovate, empowered by operational insights and unburdened by technical complexity.

Today, Convai stands firm as Australia and New Zealand's leading conversational AI brand.

WHAT WE DO

Our conversational AI expertise

At Convai, everything we do revolves around enabling contact centres to improve their customer experience.
Oration Conversational AI

Oration is a conversational AI platform augmenting voice and digital channels through secure, governed AI. It empowers teams to execute frictionless journeys from day one through intelligent automation and analytics.
CX Consulting

Our team’s strategic know-how accelerates time to value and cuts costs. We are here to assist organisations with the planning, design and implementation of conversational AI so they can deploy in a matter of days, not months.
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Global technology for local ecosystems

We collaborate with a network of global technology leaders to power Oration’s enterprise-level capabilities. 
Amazon Web Services (AWS)

We leverage AWS’s robust AI and serverless architecture hosted locally in Australia, which powers Oration’s scalable infrastructure.
Genesys

Our alliance with Genesys spans 20 years and ensures Oration deploys seamlessly via the Genesys AppFoundry marketplace. 
Google & OpenAI

We partner with other leaders breaking new ground in AI to bring the latest large language models (LLMs) to Oration. 
ElevenLabs

Our integration with ElevenLabs enables realistic Text-to-Speech (TTS) voices driven by deep learning. 
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Probe Group

Expanded market reach

Convai’s evolution took a critical leap forward when we were acquired by Probe Group — the largest customer experience provider in Australasia.

Joining the Probe Group ecosystem has paired our proprietary AI technology with extensive operational capabilities that scale our local impact. We work alongside Probe CX, the leaders in digital customer experience, to embed conversational AI into more enterprises and government agencies throughout the region.
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TEAM

Our leading thinkers

Convai’s strategic direction is spearheaded by CEO Dr Mike Banbrook — recently named Most Influential CEO – New Zealand (AI CX Solutions) by CEO Monthly Magazine. Mike’s governed AI philosophy underpins Oration, ensuring it acts within strict guardrails as it scales organisations’ contact centre operations.

Executing Convai’s strategy is a specialised in-house team of software engineers, AI researchers and CX strategists, who believe in making conversational AI accessible. For us, this means giving CX and operations teams the power to configure logic and optimise the customer journey in real-time, informed by operational insights. 
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LOCATIONS

Proudly headquartered in Aotearoa New Zealand
Convai Headquarters

656 Great South Road, 

Ellerslie, Auckland 1051
New Zealand
Sydney Office

Level 18, 15 Blue Street, 
North Sydney, NSW 2060 
Australia
Melbourne Office

South Tower
Level 7, 485 La Trobe Street, 
Melbourne, VIC 3000
Australia
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careers

Rewrite the rules with us

At Convai, we solve complex problems by pushing the boundaries of conversational AI and analytics. It’s a mindset that has enabled us to rewrite the rules of customer experience for more than 25 years — and why we set a high bar for talent.

Our team solves problems with the spirit of a tech incubator and has the technical rigour required for building innovative, enterprise-scale software. If this sounds like you, we encourage you to reach out. 

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