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Insights

Looking to advance your contact centre operations through the adoption of conversational AI technology? In today's fast-paced business landscape, it is essential to stay informed about the latest trends and developments in order to remain competitive and deliver exceptional customer experiences.

Our experts offer carefully curated information and insights aimed at helping you understand the benefits and applications of conversational AI and how it can transform the way you interact with your customers. From in-depth blog posts and product demos to videos and resources, here, you gain access to the knowledge you need to make informed decisions about your contact centre strategy.

Gain a deeper understanding of how conversational AI can drive efficiency, increase customer satisfaction or give your organisation a competitive edge.

Blog

Read the latest information and trends in speech recognition technology by industry professionals and experts.

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Resources

Discover our collection of case studies and brochures to discover how our AI-powered contact centre tech can transform your business.

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Watch Oration demo

Get a glimpse into the ins-and-outs of how Oration works in real-time - exactly how Oration creates natural, automated voice conversations with callers.

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Videos

Access our on-demand videos and learn about the latest generation of IVR and NLP technology.

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Media

Take a look at the latest news on product updates, partnerships and important announcements relating to new tech and features.

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What is Oration?

Powered by the most up-to-date artificial intelligence (Al) technology, Oration by Convai is a cloud-based call routing plug-in that can reduce the average handling time for your contact centre agents, politely deflect unnecessary calls, and impress your customers by starting with one simple question: “How can I help you today?“.

How does Oration work?

What makes Oration tick?

By bringing together the latest technologies, Oration can transform your call centre into a more dynamic operation that’s easy to manage and adapt. With several sophisticated features, Oration will ensure your call centre stays ahead of the curve through productivity gains, increased efficiency, and delivering exceptional customer experiences.

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