Book Demo

Copyright © 2023, Convai. All rights reserved. | Website Terms of Use | Privacy Policy | Whistleblower Policy | Supplier Code of Conduct

What is Voice Verification?

Voice Verification, also known as voice biometrics, is a technology that uses a customer's voiceprint to confirm their identity. It's a secure and convenient way for customers to access their accounts by simply speaking their account or phone number. The uniqueness of a person's voice makes it a reliable method for identity verification - like a fingerprint.

BENEFITS AND RESULTS: Voice Verification

Call
45 s+
Reduce average handling time (AHT) for verification of a caller’s identity by 45s+
Verification
50 %
Increase self-service verification by up to 50% (dependent on industry vertical) relative to other methods such as ID number and PIN.

How does Oration’s Voice Verification feature work?

Oration's Voice Verification uses technology to identify a customer's unique voiceprint to confirm their identity. This eliminates the need for traditional knowledge-based questions and makes the experience faster and more convenient for both customers and agents. It also improves security, making it a beneficial solution for all.

What makes Oration different?

Oration is an easy-to-use contact centre plugin, designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. With Oration, adding Voice Verification technology to your contact centre is simple and convenient. No complex IT support required. This feature saves time for both callers and agents and is made even better by Oration's 20+ years of experience deploying it in contact centres in Australia and New Zealand.

Oration: Voice Verification feature

Oration will:

  • Reduce average handling times Reduce average handling times
  • Identify and verify your callersIdentify and verify your callers
  • Increase uptake to self-serviceIncrease uptake to self-service
  • Provide targeted banners Provide targeted banners
  • Facilitate a digital channel shiftFacilitate a digital channel shift
  • Improve agent and customer engagement Improve agent and customer engagement
  • Support speed to competencySupport speed to competency
Discover Oration benefits

Discover Oration’s features

You can configure Oration’s features to your contact centre’s needs with or without Convai’s help - you choose what works best for you.

Explore all features
Convai-rotating-outer_v2
Convai-rotating-inner

Overview of how Oration works

Oration is an easy-to-implement, low-cost cloud-based contact centre plugin that ensures the best possible outcome is achieved for every call.

Book a free consultation