Enable Better Contact Centre Conversations

Low implementation cost

As a cloud-based subscription solution designed for ‘plug and play’, the hard work has already been done for you, so you’ll avoid the hefty upfront development costs usually associated with implementing call routing systems. You’ll also immediately gain the benefit of a highly sophisticated call routing solution at an ongoing cost that’s proportionate to the volume of calls you receive. Unlike many alternatives, you won’t need to engage IT experts to manage Oration because it’s so easy to do it yourself.

Improves the customer experience

Oration helps you nurture more satisfied customers by directing them to the most appropriate outcome first time and reducing the time it takes to reach a resolution. The technology also helps customers avoid the common pain point of lengthy call queues by providing easy access to unlimited self-serve options or the option to switch to other digital channels to get the information they need in a format that suits best. Oration’s highly effective language model recognises customers’ speech, using natural language processing, and creates an accurate transcription, so the correct intent is applied and key information is extracted.

Reduces operational costs

Every second your agents spend on the phone is a cost to your business. Ensuring the full breadth of customer queries, issues, and problems are dealt with by the most appropriately skilled agent every time will reduce average call handling times. Meanwhile, Oration’s range of automated call flow features can divert more tasks and calls away from agents without compromising the speed and quality of resolutions for customers.