Personalisation

How does Oration’s Personalisation feature work?

Oration's Personalisation feature allows for a more efficient caller experience by remembering the caller's previous responses within a set time frame. This feature can be activated in different call flow actions within Oration such as Ask, Info, Receptionist and Say. The duration of the caller's context being remembered can be customised by the organisation. The Personalisation feature in Oration reduces the effort for repeat callers by having the call flow be aware of their previous responses.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration makes personalising the caller experience simple and efficient. With the ability to add personalisation to calls at the click of a button, it's easier to create a seamless experience for repeat callers without the need for complex code.