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Built-in and customisable.

Advanced Speech Recognition
Advanced Speech Recognition

Recognise caller intent for better call routing outcome.

Automated KYC Verification
Automated KYC Verification

Two ways to verify your caller’s identity.

Contact Centre Agent View
Contact Centre Agent View

See caller responses before picking up the phone.

Find My Location
Find My Location

Identify precise caller location when permitted.

Generative AI Assistant
Generative AI Assistant

Simplify caller intent creation.

Graphical User Interface Dashboard
Graphical User Interface Dashboard

Oversee different customer journeys and generate insightful reports.

Identify
Identify

Automatically identify and verify callers.

Intelligent Call Routing
Intelligent Call Routing

Always match calls to the right outcome.

Look Up Table
Look Up Table

Find caller customer information faster.

Ongoing Supervised Learning
Ongoing Supervised Learning

Continuously revise caller responses for best-match intent.

Oration Chatbot
Oration Chatbot

Simplify caller intent creation.

Personalisation
Personalisation

Create seamless repeat customer contact experiences.

Photo Uploads
Photo Uploads

Allow callers to upload photos for more context.

Receptionist
Receptionist

Directing callers to the right department and the right person.

Reporting Insights
Reporting Insights

Analyse call statistics to dig deeper into caller experiences.

Salesforce Connector
Salesforce Connector

Enrich caller experiences with Salesforce integration.

Store Locator
Store Locator

Provide store information automatically.

Survey
Survey

Get feedback on the caller experience.

Terms and Conditions
Terms and Conditions

Share important legal information with callers.

Transcription
Transcription

Accurately transcribe caller voice data.

Voice Verification
Voice Verification

Enable voice biometrics for account verification.

Web Form
Web Form

Send customisable forms to callers through text.

Oration will:

  • Reduce average handling times Reduce average handling times
  • Identify and verify your callersIdentify and verify your callers
  • Increase uptake to self-serviceIncrease uptake to self-service
  • Provide targeted banners Provide targeted banners
  • Facilitate a digital channel shiftFacilitate a digital channel shift
  • Improve agent and customer engagement Improve agent and customer engagement
  • Support speed to competencySupport speed to competency
Discover Oration benefits

Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

Watch the full demo