Terms and Conditions

What is Terms and Conditions?

Oration’s Terms and Conditions feature allows contact centres to easily share important legal information with callers. This not only saves time but also allows you to quickly update these terms as needed within the Oration platform. It's a simple way to stay compliant and efficient in your communication with callers.

How does Oration’s Terms and Conditions feature work?

Oration's Terms and Conditions feature operates seamlessly by providing the terms and conditions through a URL link sent directly to the caller's mobile phone. Upon receiving the link, the caller has the option to easily accept or reject the provided terms, making the process straightforward and efficient.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. What sets Oration's Terms and Conditions feature apart is its versatility. These terms and conditions can seamlessly integrate with other functions within Oration, enabling the creation of a fully automated telephony experience. This not only reduces average handling time but also enhances customer transparency.

Oration: Terms and Conditions feature

Oration will:

  • Reduce average handling times Reduce average handling times
  • Identify and verify your callersIdentify and verify your callers
  • Increase uptake to self-serviceIncrease uptake to self-service
  • Provide targeted banners
Provide targeted banners
  • Facilitate a digital channel shiftFacilitate a digital channel shift
  • Improve agent and customer engagement
Improve agent and customer engagement
  • Support speed to competencySupport speed to competency

Discover Oration’s features

You can configure Oration’s features to your contact centre’s needs with or without Convai’s help - you choose what works best for you.

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Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

How AI-powered technology can help transform your contact centre