How to add a question in Oration
Add questions to call flows to get callers to the right agent.
Enhance call routing capabilities in your contact centre.
By adding a question, or several, into your call flow through the Oration dashboard, you can efficiently enhance your call routing, ensuring callers reach the appropriate agent and the agent can be fully informed of the caller's call reason. The types of questions are completely customisable.
Real business results from
implementing Oration
![Increased self-service verification by up to 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20self-service%20verification%20by%20up%20to%2030%25.png)
Increased self-service verification by up to 30%
![Reduced contact centre operational costs by 25%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20contact%20centre%20operational%20costs%20by%2025%25.png)
Reduced contact centre operational costs by 25%
![Increased net promoter scores (NPS) by 15 points](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20net%20promoter%20scores%20(NPS)%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points
![Reduced agent workload by 10% - 20%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20agent%20workload%20by%2010%25%20-%2020%25.png)
Reduced agent workload by 10% - 20%
![Increased post-call survey update by 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20post-call%20survey%20update%20by%2030%25.png)
Increased post-call survey update by 30%
![Increased self-service verification by up to 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20self-service%20verification%20by%20up%20to%2030%25.png)
Increased self-service verification by up to 30%
![Reduced contact centre operational costs by 25%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20contact%20centre%20operational%20costs%20by%2025%25.png)
Reduced contact centre operational costs by 25%
![Increased net promoter scores (NPS) by 15 points](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20net%20promoter%20scores%20(NPS)%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points
![Reduced agent workload by 10% - 20%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20agent%20workload%20by%2010%25%20-%2020%25.png)
Reduced agent workload by 10% - 20%
![Increased post-call survey update by 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20post-call%20survey%20update%20by%2030%25.png)
Increased post-call survey update by 30%
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