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Technology

Customer Experience

What is a cloud contact centre?

Cloud contact centres are changing the game by giving customers the experiences they...
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Customer experience/CX

What is contact centre WFO (workforce optimisation)?

Workforce optimisation in a contact centre is about knowing which tools and features will...
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Technology

Interactive Voice Response

The difference between IVR & IVA

What’s an IVR vs IVA? Discover the differences in this blog here.
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Technology

Interactive Voice Response

Customer Experience

Call deflection best practice

Find out how your contact centre can ensure customers always get help when they need it...
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Technology

Customer Experience

6 benefits of using sentiment analysis in a contact centre

Find out what sentiment analysis is and how it works in the contact centre environment to...
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Technology

Interactive Voice Response

The latest IVR trend: IVA

Learn about the latest IVR trend redefining the contact centre customer experience: IVA.
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