INSIGHTS

Resources

At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then deliver the solutions that our industry needs. These resources are designed to help you learn more about our AI-powered contact centre technology – and how it can transform your business.

 

Oration provided a scalable, cloud-based IVR solution to handle surging call volumes, provide self-service capabilities and deliver real-time caller updates.

A leading retailer used Oration to centralise multiple interactive voice response systems and improve call routing capabilities.

Convai helps leading health and wellness group to improve caller efficiencies by 75% with Oration.

An Australian supermarket retailer implemented an AI-powered solution to handle customer enquiries for its online platform.

A national courier company implemented Oration to optimise their contact centre.

Convai by Oration, a cloud-based contact centre plugin, helped a client in the retail industry improve their customer service operations.

Download our leading Australian retailer case study and learn how Oration helped achieve a reduction of up to 30 seconds in average call handling times.

Download our Panasonic Australia case study and learn how Oration helped simplify the customer segments and experience a number of benefits as a result.

Book a demo. See how the interface works in practice.

Book a Demo