At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then deliver the solutions that our industry needs. These resources are designed to help you learn more about our AI-powered contact centre technology – and how it can transform your business.
Retail giant reduces AHT by 43% and automates 82% of customer calls
A leading retailer used Oration to centralise multiple interactive voice response
systems and improve call routing capabilities.