INSIGHTS

Resources

At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then deliver the solutions that our industry needs. These resources are designed to help you learn more about our AI-powered contact centre technology – and how it can transform your business.

 

CASE STUDY

Kiwibank gain flexibility, adaptability and control

Learn how Kiwibank updates its IVR platform without impacting the existing contact centre operations or compromising the service.

Case study

Retail giant reduces AHT by 43% and automates 82% of customer calls

A leading retailer used Oration to centralise multiple interactive voice response systems and improve call routing capabilities.

CASE STUDY

Health and wellness group reduces AHT by 180 seconds case study

Convai helps leading health and wellness group to improve caller efficiencies by 75% with Oration.

CASE STUDY

Supermarket powerhouse saves $1.3 million on voice-to-web chat deflection

An Australian supermarket retailer implemented an AI-powered solution to handle customer enquiries for its online platform.

CASE STUDY

National courier company reduces ASA by 30%

A national courier company implemented Oration to optimise their contact centre.

PRODUCT BROCHURE

Oration Product Brochure - Enabling better conversations

Download the Oration product brochure. Learn about the features and benefits and how this speech recognition technology works.

CASE STUDY

Transport company directs 93% of calls through correct queues

Convai by Oration, a cloud-based contact centre plugin, helped a client in the retail industry improve their customer service operations.

CASE STUDY

How a leading Australian retailer improved efficiencies in their contact centre

Download our leading Australian retailer case study and learn how Oration helped achieve a reduction of up to 30 seconds in average call handling times.

CASE STUDY

Panasonic Australia reduced contact centre operation costs by 25%

Download our Panasonic Australia case study and learn how Oration helped simplify the customer segments and experience a number of benefits as a result.

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