Media

Even as consumers adopt more digital forms of interaction, interactive voice response (IVR) remains relevant in omnichannel customer care. According to a McKinsey & Company report, speed and flexibility are the aspects that matter most when customers reach out to companies, no matter which channel they choose.

Speech recognition provider Convai has continued its rapid growth trajectory by receiving the ultimate tick of approval from global technology giant Amazon.

Probe CX, Australia’s largest locally owned outsourcing business, made headlines recently when it entered an agreement to merge with rival outsourcing outfit Stellar.

Convai has today announced the launch of its new intelligent contact centre solution, designed to significantly reduce call times and improve customer experiences across Australia and NZ.

Convai’s new partnership with Vodafone NZ launches Vodafone Voice Concierge, an intelligent contact centre solution reducing call waiting times and improving customer experiences.