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Convai has released an updated version of its cloud-based contact centre platform: Oration 4.6. Since Oration 3.0 was released, there have been monthly feature releases that dramatically extend the capabilities, look and feel of Oration.

Dr. Mike Banbrook was recognised for leadership in AI-powered call routing and speech recognition.

Convai has released an updated version of its cloud-based contact centre plugin: Oration 3.0. Since Oration 2.1.1 was released in March 2021, there have been monthly feature releases that dramatically extend the capabilities, look and feel of Oration.

Even as consumers adopt more digital forms of interaction, interactive voice response (IVR) remains relevant in omnichannel customer care. According to a McKinsey & Company report, speed and flexibility are the aspects that matter most when customers reach out to companies, no matter which channel they choose.

Probe Group, Australia’s largest locally owned outsourcing business, made headlines recently when it entered an agreement to merge with rival outsourcing outfit Stellar.

Convai has today announced the launch of its new intelligent contact centre solution, designed to significantly reduce call times and improve customer experiences across Australia and NZ.