Book Demo

Copyright © 2023, Convai. All rights reserved. | Website Terms of Use | Privacy Policy | Whistleblower Policy | Supplier Code of Conduct

Features Reception

What is Receptionist?

Receptionist directs incoming calls to the desired department or staff member, eliminating the need for a human receptionist and reducing wait time for customers. Receptionist eliminates complicated menu systems, allowing customers to simply speak the name of the department they want to reach. This enhances the customer experience, reduces frustration and frees up resources for more productive tasks.

BENEFITS AND RESULTS: Receptionist

Reduce receptionist workload
80 %+
Reduce receptionist workload by +80%
Legacy Systems
Orders of magnitude faster to deploy than legacy systems
Supports people
Supports people, locations and extensions including clarification for people with the same name but different locations or departments.

How does Oration’s Receptionist feature work?

Oration's Receptionist helps route calls to the correct department or person by asking follow-up questions. It's easy for administrators to input staff information for accurate call routing.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration's Receptionist makes directing callers to the right person or department easy. Just provide the information and Oration’s Receptionist feature will handle the rest, including constructing the right questions. The solution is transparent, allowing administrators to track and improve success rates and fix issues like unknown names.

Oration: Receptionist feature

Reception Conversation
Reception

Oration will:

  • Reduce average handling times Reduce average handling times
  • Identify and verify your callersIdentify and verify your callers
  • Increase uptake to self-serviceIncrease uptake to self-service
  • Provide targeted banners Provide targeted banners
  • Facilitate a digital channel shiftFacilitate a digital channel shift
  • Improve agent and customer engagement Improve agent and customer engagement
  • Support speed to competencySupport speed to competency
Discover Oration benefits

Discover Oration’s features

You can configure Oration’s features to your contact centre’s needs with or without Convai’s help - you choose what works best for you.

Explore all features
Convai-rotating-outer_v2
Convai-rotating-inner

Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

Watch the full demo

How AI-powered technology can help transform your contact centre

Book a free consultation