Push Button IVR Menus to Customer Experience Platform

Old world

What is Interactive Voice Response?

Interactive Voice Response (IVR) is an automated telephone system that allows callers to interact with a computerised menu using touch-tone or voice commands. IVR has been a popular tool for providing self-service options and managing high call volumes for many years. However, IVR systems are often limited to push-button menu options and can be difficult and costly to adjust and maintain.

New world

What is a Customer Experience Platform?

A Customer Experience (CX) Platform is a powerful tool that enables businesses to create a personalised, conversational experience for their callers. Unlike traditional IVR systems, CX Platforms use natural language processing (NLP) technology to understand the caller's intent and respond accordingly. This technology allows businesses to create dynamic call flows that adjust in real-time based on the caller's needs, providing a more efficient and satisfying experience.

How to get a CX Platform in your contact centre?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. One of the main capabilities of Oration is its CX platform feature.

Oration's Customer Experience (CX) Platform stands out with its ability to easily integrate with existing tools and enhance its capabilities, resulting in a more efficient and personalised caller journey. The platform's advanced and user-friendly interface allows contact centre professionals to manage the customer experience without needing specialised IT or speech technology skills.