Provide or attain key information from callers before they reach an agent.
Oration’s banners are brief messages that can be played to callers before they talk to a contact centre agent. These messages are fully customisable on the Oration dashboard and can be set up to play according to the callers enquiry.
OUR CUSTOMERS
Real business results from
implementing Oration
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Learn how Oration can transform your contact centre.
Find out all the details via our Full Product Brochure
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