Advance your contact centre
Take control of your contact centre operations with features designed to lower costs and help agents work more productively.
The benefits of Oration
Reduce the costs of running your contact centre while offering an improved customer experience.
Oration capabilities
Oration reimagines the contact centre environment by providing a solution that overlays any system.
Old world vs New world
Traditional contact centre capabilities have become outdated. Welcome the future of contact centre technologies.
What is Oration?
A cloud-based call routing plug-in that uses AI to help your contact centre run more efficiently while delivering exceptional CX.
Watch the Oration demo
See how easy it is to use Oration to better manage the conversations in your contact centre.
Advanced Speech Recognition
Automated KYC Verification
Generative AI Assistant
Identify
Intelligent Call Routing
Oration Chatbot
Personalisation
Reporting Insights
Survey
Voice Verification
Discover Oration's key features
You can configure the Oration features to your contact centre needs - you choose what works best for you.
Blog
Learn about the latest information and trends in speech recognition technology by industry professionals and experts.
Resources
Designed to help you learn more about our AI-powered contact centre technology – and how it can transform your business.
Watch Oration demo
With AI language advanced speech recognition Oration enables contact centre managers to create natural, automated voice conversations with callers that deliver quick, reliable outcomes.
Videos
Watch our on-demand videos to learn about the latest generation of speech recognition technology.
Media
Read the latest news on products updates, partnership information and important announcements relating to ground-breaking new tech and features.
Latest
How a leading Australian retailer improved efficiencies in their contact centre
Banners allow you to add messages to play to callers under certain conditions you decide.
Banners are small snippets of information provided to a caller before they are connected with a contact centre agent or representative:
