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Provide callers with store information or locations.

The Store Locator feature in Oration offers callers information about the locations of various stores or offices without needing to speak to a contact centre agent. A self-service action for store details is triggered by callers speaking phrases such as “Where is your office” or “Where is the nearest store”. When these phrases are mentioned, the Store Locator promptly provides the relevant store location information and Oration can text the information to the caller.

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Real business results from
implementing Oration

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10

Reduced agent workload by 10% - 20%

Learn how Oration can transform your contact centre.

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