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What is Store Locator?

Store Locator allows callers to easily find the locations of a business's stores or offices without speaking to a representative. It works by responding to caller responses such as 'Where is your office?' and then listing relevant store location information.

How does Oration’s Store Locator feature work?

Oration's Store Locator feature operates by leveraging Google search to access the company's website, subsequently initiating a search for an address. When a caller mentions the name of a suburb, city or postcode, Oration retrieves and provides relevant store information, including the address and, if needed, a phone number.

What makes Oration different?

Oration is an easy-to-use contact centre plugin, designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. What sets Oration's Store Locator apart is its ability to not only provide store information but also offer the option to redirect callers directly to those stores. This unique feature not only saves on average handling time but also effectively reduces call volumes.

How to set up store locator

Oration: Store Locator feature

Store Locator
Store Locator

Oration will:

  • Reduce average handling times Reduce average handling times
  • Identify and verify your callersIdentify and verify your callers
  • Increase uptake to self-serviceIncrease uptake to self-service
  • Provide targeted banners Provide targeted banners
  • Facilitate a digital channel shiftFacilitate a digital channel shift
  • Improve agent and customer engagement Improve agent and customer engagement
  • Support speed to competencySupport speed to competency
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Discover Oration’s features

You can configure Oration’s features to your contact centre’s needs with or without Convai’s help - you choose what works best for you.

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Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

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