Built-in and customisable.
Oration will:
![Reduce average handling times](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Reduce-average-handling-times.png?width=40&height=40&name=Reduce-average-handling-times.png)
Reduce average handling times
![Identify and verify your callers](https://www.convai.com.au/hs-fs/hubfs/Convai/Webpages/oration-features/contact-centre-agent-view/icons/Identify-and-Verify-your-callers.png?width=40&height=40&name=Identify-and-Verify-your-callers.png)
Identify and verify your callers
![Increase uptake to self-service](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Increase-uptake-to-self-service.png?width=40&height=40&name=Increase-uptake-to-self-service.png)
Increase uptake to self-service
![Provide targeted banners](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Provide-targeted-banners.png?width=40&height=40&name=Provide-targeted-banners.png)
Provide targeted banners
![Facilitate a digital channel shift](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Facilitate-a-digital-channel-shift.png?width=40&height=40&name=Facilitate-a-digital-channel-shift.png)
Facilitate a digital channel shift
![Improve agent and customer engagement](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Improve-agent-and-customer-engagement.png?width=40&height=40&name=Improve-agent-and-customer-engagement.png)
Improve agent and customer engagement
![Support speed to competency](https://www.convai.com.au/hs-fs/hubfs/chub_backup/Untitled-1.png?width=40&height=40&name=Untitled-1.png)
Support speed to competency
Overview of how Oration works
Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.
Watch the full demo