INTRODUCING
Oration® by Convai
With over 20 years of caller experience, Convai developed Oration; an easy-to-implement, low-cost, cloud-based contact centre plugin for organisations looking to create exceptional customer experiences.
Oration ensures the best possible outcome is achieved for every call.
Designed to be implemented as an overlay to existing contact centre technology infrastructure, Oration is a SaaS solution and can be up and running within a matter of days. The user-friendly interface is designed explicitly for contact centre staff and management, with no technical knowledge or expertise required.
Deflect calls. Identify callers. Determine intent. All before the call reaches the agent.
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
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Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
