Make every word count
in your contact centre
Enable better conversations and optimise your contact centre with conversational AI.
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
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Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
Transcription is the new generation of voice recognition; where the spoken language is converted to text so it may be processed by an application. This means a fast transcription of calls for agents.
Learn how it works
Customer experience platforms are the new, modern version of IVRs. They allow contact centres to create their own call flows that can recognise any number of caller intents from a person’s natural language.
Discover the difference
Intelligent call routing is the next generation of automatic call distribution. It determines the exact reason for a customer’s call and directs their call to the most appropriate solution: whether that be agents, banners or self-serve options.
Remove all constraints
Transcription is the new generation of voice recognition; where the spoken language is converted to text so it may be processed by an application. This means a fast transcription of calls for agents.
Learn how it works
Customer experience platforms are the new, modern version of IVRs. They allow contact centres to create their own call flows that can recognise any number of caller intents from a person’s natural language.
Discover the difference
Intelligent call routing is the next generation of automatic call distribution. It determines the exact reason for a customer’s call and directs their call to the most appropriate solution: whether that be agents, banners or self-serve options.
Remove all constraints
