Oration Feature

Contact Centre Reporting and Insights

Analyse call statistics to dig deeper into caller experiences.

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What is Reporting Insights?

Reporting Insights provides contact centre professionals with data analysis tools to understand customer calls and improve the customer experience. It shows the top reasons for calls and the average time taken to solve queries.

Automated KYC Verification

BENEFITS AND RESULTS: REPORTING INSIGHTS

Real-time reporting insights across all major ‘Action’ steps built-in
Real-time reporting insights across all major ‘Action’ steps built-in
Faster time to market for adds, moves and changes - no code development required for reporting
Faster time to market for adds, moves and changes - no code development required for reporting
Business insights from initial deployment.
Business insights from initial deployment.

How does Oration’s Reporting Insights feature work?

The Reporting Insights feature by Oration provides an easy-to-use dashboard that helps contact centre professionals see important call data, trends and insights in clear graphical representations. This includes information such as banner usage, NPS ratings, common caller intents, call volume, length and outcome data. The dashboard also has automatically generated diagrams to show the entire caller journey and its outcomes.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration's Reporting Insights is easy to use, allowing complex data to be understood through simple insights. Advanced filters give administrators control over the insights with little training or analytics knowledge, making it possible to generate reports for specific dates and times.

Oration: Reporting Insights feature

Automated KYC Verification

 

Oration will:

Reduce average handling times
Reduce average handling times
Identify and verify your callers
Identify and verify your callers
Increase uptake to self-service
Increase uptake to self-service
Provide targeted banners
Provide targeted banners
Facilitate a digital channel shift
Facilitate a digital channel shift
Improve agent and customer engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency

Discover Oration's features

You can configure Oration's features to your contact centre's needs with or without Convai's help - you choose what works best for you.

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Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

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How AI-powered technology can help transform your contact centre

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