How does Oration work?
How does the system become so clever? Through supervised learning that’s overseen by your contact centre manager. Just 15 minutes a day is all it takes to view your call log and check on the intents and actions assigned by the system. If something could have been better assigned, you can make the change so it will know better for next time. You’ll even be prompted to review other calls that the system has identified as similar in subject.
Watch this short video to see how easy it is to use Oration to better manage the conversations in your contact centre operations today.