ORATION FEATURE

Advanced Speech Recognition Software

Recognise caller intent for better call routing outcomes.

C_icon_Features_Advanced speech recognition

What is Advanced Speech Recognition?

Advanced Speech Recognition (ASR) converts spoken language into text for use by software. New-gen ASR like Amazon Transcribe, Google Speech-To-Text and Convai’s Oration uses vast data to create highly effective language models that understand uncommon words. ASR transcribes speech with punctuation and allows users to customise by adding words to the language model.

Advanced Speech Recognition Software

How does Oration’s Advanced Speech Recognition feature work?

It all starts with Oration automatically greeting callers with “How can I help?” and Oration’s Advanced Speech Recognition feature kicks in to transcribe the caller’s response. The Oration Interpreter then analyses the transcribed text to determine the caller's intent and respond appropriately. The system also uses supervised learning to improve its accuracy by having administrators map intents to specific responses.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Its ASR technology is customisable to meet specific use cases and can continually improve with supervised learning by having your administrators map intents to specific responses. Oration can also extract important information from callers' speech as directed.

Oration: Advanced Speech Recognition feature

Automated KYC Verification

 

Oration will:

Reduce average handling times
Reduce average handling times
Identify and verify your callers
Identify and verify your callers
Increase uptake to self-service
Increase uptake to self-service
Provide targeted banners
Provide targeted banners
Facilitate a digital channel shift
Facilitate a digital channel shift
Improve agent and customer engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency

Discover Oration's features

You can configure Oration's features to your contact centre's needs with or without Convai's help - you choose what works best for you.

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Overview of how Oration works

Watch Oration in action to see how easy it is to use and how it can better manage the conversations in your contact centre operations.

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How AI-powered technology can help transform your contact centre

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