Survey

What is Survey?

Survey allows companies to collect voice-based customer feedback through easy and straightforward surveys. Customers can give their responses verbally and Oration can transcribe and analyse their answers to gather insights. Oration offers several question types, including NPS, CSAT, Yes/No and Freeform. Administrators can configure as many questions as needed. Oration also provides real-time reporting, allowing companies to see how they are performing over time based on customer feedback.

BENEFITS AND RESULTS: SURVEY

Deploy post-call survey with no custom build or engineering

30%+

Increase post-call survey uptake by +30% relative to other methods such as email or SMS surveys

No reliance on obscure, difficult-to-acquire hardware.

How does Oration’s Survey feature work?

Oration's Survey allows businesses to create customised phone surveys that can be triggered during calls. Administrators can build multi-step surveys that can be answered either verbally or by pressing phone buttons. Surveys are more effective when taken immediately after a call, when the customer's experience is fresh in their mind, and the ease of responding reinforces a positive customer experience. With Oration Survey, businesses can quickly set up post-call surveys and receive results in real-time. The platform supports different types of survey questions, including NPS and CSAT, and provides built-in reporting and data export options.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. With Oration's Survey, you can create and manage effective surveys for your customer interactions. It provides a seamless and easy way for customers to respond, leading to valuable insights. You can also easily update surveys as needed and access insights through the user-friendly reporting feature.