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How to bring empathy back into the conversation READ MORE
How to bring empathy back into the conversation
As contact centres juggle the need for empathy with the reduction of call times, AI intent recognition is helping even...
August 7, 2023
How hold time affects customer experience READ MORE
How hold time affects customer experience
How do hold times affect your customer experience and what can be done to minimise caller frustrations?
September 1, 2023
Tips to improve Average Handling Time in your contact centre READ MORE
Tips to improve Average Handling Time in your contact centre
Find out how to improve your call centre’s average handling times (AHT) in a way that cut costs and secures a better...
August 7, 2023
Six Ways to Reduce Call Handling Times READ MORE
Six Ways to Reduce Call Handling Times
There are six simple ways you can reduce average call handling times and increase efficiency.
August 7, 2023

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