CASE STUDY

How a leading Australian retailer improved efficiencies in their contact centre

C_WebT_How a leading Australian retailer improved efficiencies in their contact centre

In this ever-changing retail landscape, is your organisation set up to handle huge spikes in call volumes?

Customers expect a seamless and positive experience when they interact with your retail business, even when you’re dealing with seasonal peaks or global economic fallouts.

In this case study you will learn how utilising artificial intelligence and complex call routing solutions, Oration helped a leading Australian retailer achieve a reduction of up to 30 seconds on their average call handling time during a huge sales event.

Download the following case study to find out how.

Download the case study