Health and wellness group reduces AHT by 180 seconds
Do you receive a high volume of calls to your business and struggle to understand the drivers behind them? Do you want to improve the customer experience and free up your employees to focus on face-to-face interactions instead of handling calls?
Asia Pacific's leading health and wellness group faced these challenges and turned to Convai for their solution, implementing Oration, and the results were impressive:
A 75% improvement in caller efficiencies
Average handling times were reduced by 180 seconds
233 reception hours per day were saved across 145 clubs.
Download the FREE case study to get the full breakdown and the additional recommendations made to take the client’s results to the next level.