How Panasonic Australia reduced contact centre operation costs by 25%

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How panasonic australia reduced contact centre operation

Looking to save on costs while improving the caller experience in your contact centre? 

Learn how Panasonic Australia was able to achieve this.

Thanks to Oration, an easy-to-implement, low-cost contact centre plugin, they managed to reduce:

  • Call volumes by 25%
  • Average handling times by 17%
  • Contact centre operating costs by 25%.