Supermarket powerhouse saves $1.3 million on voice-to-web chat channel deflection solutions
Facing a shortage of contact centre staff? Not able to keep up with customer enquiry demands?
This Australian supermarket retailer wanted to find a way to resolve customer enquiries without the need for a live human agent - they wanted to deflect voice calls to their web chat channel service instead. Enter Oration.
In the first six months, the client saved $65,000 per month, which is equivalent to 17 full-time employees.
In just under two years, the client saved $1.3 million across employment, infrastructure and operational costs.