Oration feature

Receptionist

Directing callers to the right department and the right person.

Receptionist

What is Receptionist?

Receptionist directs incoming calls to the desired department or staff member, eliminating the need for a human receptionist and reducing wait time for customers. Receptionist eliminates complicated menu systems, allowing customers to simply speak the name of the department they want to reach. This enhances the customer experience, reduces frustration and frees up resources for more productive tasks.

Receptionist Diagram

BENEFITS AND RESULTS: Receptionist

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80%+
Reduce receptionist workload by +80%
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Orders of magnitude faster to deploy than legacy systems
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Supports people, locations and extensions including clarification for people with the same name but different locations or departments.

How does Oration’s Receptionist feature work?

Oration's Receptionist helps route calls to the correct department or person by asking follow-up questions. It's easy for administrators to input staff information for accurate call routing.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration's Receptionist makes directing callers to the right person or department easy. Just provide the information and Oration’s Receptionist feature will handle the rest, including constructing the right questions. The solution is transparent, allowing administrators to track and improve success rates and fix issues like unknown names.

Oration: Receptionist feature

Oration will:

Reduce average handling times
Reduce average handling times
Identify and verify your callers
Identify and verify your callers
Increase uptake to self-service
Increase uptake to self-service
Provide targeted banners
Provide targeted banners
Facilitate a digital channel shift
Facilitate a digital channel shift
Improve agent and customer engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency
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