Transcription | Convai

What is Transcription?

Transcription involves converting speech into written text. Advanced Speech Recognition (ASR) used to rely on a set ‘grammar’ to increase accuracy, but this limited what the system could recognise. The new generation of transcription-based ASR, like Amazon Transcribe and Google Speech-To-Text, uses large amounts of data to create a language model that can recognise normal sentences and uncommon words without the use of grammar. This process leads to more accurate transcriptions that even include punctuation. Advanced features allow users to customise the behaviour of the system by adding extra words to the language model, enabling it to transcribe almost anything.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration sets itself apart by offering you a choice of the best Transcription engines for your needs. Oration uses advanced technology to understand important words and phrases and ignore extra information, while its supervised learning feature lets you improve accuracy by viewing customer responses and mapping them to intents. Additionally, Oration's information extraction can quickly identify and highlight common data from the customer's speech, such as their date of birth or customer number.