Convai CEO awarded most influential CEO 2024


Convai, an AI-driven natural language call routing and speech recognition organisation, announced that its Chief Executive Officer, Dr. Mike Banbrook, has been named Most Influential CEO 2024 - New Zealand (AI CX Solutions) by CEO Monthly Magazine. The prestigious annual awards program celebrates the most respected companies and influential leaders across industries in New Zealand.

As the force behind Convai's innovative Oration platform, Dr. Banbrook has spearheaded the company's vision of transforming contact centre operations through advanced artificial intelligence. Oration leverages cutting-edge speech recognition and natural language processing to automatically route callers to the appropriate outcome and provides a highly personalised customer experience.

"I'm truly humbled and honoured to receive this recognition from CEO Monthly Magazine," said Dr. Banbrook. "This award belongs to our entire Convai team who continue to work tirelessly to push the boundaries of what's possible with AI in the contact centre space. We remain laser-focused on driving exceptional customer interactions through our technology."

Each year, CEO Monthly's experienced research team conducts a comprehensive evaluation of companies and executives across diverse sectors. Candidates are carefully assessed based on a range of criteria, including client testimonials, industry achievements, market presence, innovative offerings, business growth and community impact.

Dr. Banbrook and Convai were selected for their pioneering work in applying advanced AI to contact centre operations. With a rich heritage of over 20 years in the caller experience domain, Convai has consistently delivered transformative solutions that increase efficiencies and optimise call service levels.

The company's cloud-based Oration platform has garnered significant acclaim for its seamless integration and ability to drive tangible business value. Backed by Convai's deep voice AI expertise, the solution continues to set new standards in conversational AI accuracy, scalability and natural language support.

"By leveraging advanced AI-powered speech recognition, we've created a solution that simplifies call handling and enhances service quality across industries," explained Dr. Banbrook. "Our goal at Convai is to make every caller interaction meaningful, personalised and efficient. Oration exemplifies that commitment to revolutionising customer experience through artificial intelligence."

Convai, a Probe Group company, remains dedicated to continuous innovation and expanding the frontiers of natural language technologies. The company's easy-to-implement, cloud-native solution empowers organisations to elevate their customer service capabilities and gain a competitive edge.