Convai launches Oration 4.6
Convai announces the release of their latest product update: Oration 4.6.

Convai has released an updated version of its cloud-based contact centre platform: Oration 4.6. Since Oration 3.0 was released, there have been monthly feature releases that dramatically extend the capabilities, look and feel of Oration.
Oration 4.6 brings a host of new features and enhancements to elevate conversational AI experiences, most notably:
Generative AI
- Intent, phrase and response suggestions: Oration 4.6 leverages the power of generative AI to suggest new intents, phrases and user responses, making it easier than ever to build and expand your conversational flows.
- Real-time interpretation enhancement: generative AI also enhances real-time interpretation, ensuring more accurate and contextually relevant interactions.
- Advanced knowledge base creation: create advanced knowledge bases with the assistance of generative AI, enabling more intelligent and comprehensive responses.
Enhanced chatbot capabilities
- Website scraper and knowledge base: scrape your website content to generate a knowledge base for your chatbot, ensuring up-to-date and relevant information.
- Amazon Connect and Genesys Messenger integration: integrate your chatbots with popular platforms like Amazon Connect Chat and Genesys Messenger.
- Rich media support: engage users with a variety of media formats, including JPEG, CSV, PDF attachments, carousel images, embedded YouTube videos and markdown formatting.
- Advanced chatbot customisation: control over the chatbot window with options for private input masking, mobile-specific answers and text input restrictions.
- Intuitive UI/UX: a user-friendly chatbot interface with features like autosuggest, webform capabilities and customisable headers.
Expanded integrations and accessibility
- Salesforce Connector: connect Oration with your Salesforce data for more personalised and data-driven conversations.
- Amazon Lex support: integrate Oration with Amazon Lex to leverage advanced voice and text recognition capabilities.
- SIEM integration and SCIM 2.0 support: enhance security and user management with SIEM integration and SCIM 2.0 support.
- WCAG 2.1 compliance: updates to improve accessibility and meet WCAG 2.1 requirements.
Additional features and enhancements
- Barcode/QR Code action: enable SMS callers to scan barcodes or QR codes to capture complex data quickly.
- Find My Location action: help users share their location via an SMS link to a web interface.
- Array handling: manage complex self-service tasks with the ability to push to JSON arrays and add fields to JSON objects.
- Barge-in support for Amazon Connect: improve the user experience with barge-in support for Amazon Connect.
- Query Editor: create free-form queries to gain deeper insights from your data.
- Non-English language support: expand your reach with support for multiple languages, including Spanish and French.
Security accreditations

SOC 2 TYPE II
Security, Availability and Confidentiality
Convai has demonstrated ongoing operational effectiveness in securing our systems and protecting sensitive data.

GDPR
General Data Protection Regulation
Convai complies with strict regulations governing the collection, storage and use of personal data in the EU.
"We're thrilled about the introduction of generative AI and its potential to further accelerate the already rapid deployment and development process.”