Oration® product demo
Watch this short teaser video of our product Oration to see how easy it is to use to better manage the conversations in your contact centre operations.
How does Oration work?
How does the system become so clever? Through supervised learning that's overseen by your contact centre manager. Just 15 minutes a day is all it takes to view your call log and check on the intents and actions assigned by the system. If something could have been better assigned, you can make the change so it will know better for next time. You'll even be prompted to review other calls that the system has identified as similar in subject.
Oration uses the power of conversational AI with advanced speech recognition to understand the nuances of language to support intelligent caller conversations and apply an intent to every request, no matter how it's worded.
Oration is a game-changing cloud solution for your contact centre. Its plug-and-play technology integrates seamlessly with SaaS or on-premise contact centre platforms - allowing you to make changes and improvements to the caller's experience at any time.