Tuning and optimising allow contact centres to tune and optimise caller intents to increase match rates and reduce average handling time (AHT) for callers in real time.
Watch this short demo to see how tuning and optimising works
Tuning and optimising can increase Oration’s platform efficiency by allowing contact centre managers to:
Analyse intent and action reports to check match rates
Optimise ‘interpreted’ and ‘no intent’ assignments
Improve caller experience by continuously evaluating caller intent responses.
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Learn how Oration can transform your contact centre.
Find out all the details via our Full Product Brochure
