ORATION HOW TO GUIDE

How to tune and optimise Oration to your contact centre goals

Learn how to increase platform efficiency for your contact centre and make the most of Oration’s capabilities.

Make the most of Oration

Tuning and optimising Oration correctly will help contact centre managers improve the overall caller experience. Quickly and easily access reporting dashboards; gain valuable insights in less than 15 minutes. This includes analysing reports better to understand caller intent and fine-tuning call assignments for interpreted and no-intent cases.

OUR CUSTOMERS

Real business results from
implementing Oration

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Learn how Oration can transform your contact centre.

Book a Demo

Find out all the details via our Full Product Brochure

Download Brochure
C_WebT_Oration Product Brochure_March2022

Our latest news

View All Articles