How to set up tuning and optimising
Tuning and optimising allow contact centres to tune and optimise caller intents to increase match rates and reduce average handling time (AHT) for callers in real time.
Watch this short demo to see how tuning and optimising works
Tuning and optimising can increase Oration’s platform efficiency by allowing contact centre managers to:
- Analyse intent and action reports to check match rates
- Optimise ‘interpreted’ and ‘no intent’ assignments
- Improve caller experience by continuously evaluating caller intent responses.