ORATION OVERVIEW

Overview of how Oration works

Discover how Oration improves your contact centre environment.

You don’t need to be an expert to use Oration.

Designed to be implemented as an overlay to your existing contact centre tech, Oration is a SaaS cloud-based solution that can be up and running within a matter of days.

With Oration, your contact centre gets:

  • Flexibility – you choose features that work best for you.
  • Reduced agent workloads by up to 20%.
  • Real-time insights into caller intent.
  • Reduced contact centre operational costs by 25%.
  • Enhanced efficiency with self-service options.
  • Improved customer satisfaction through personalised interactions.
OUR CUSTOMERS

Real business results from
implementing Oration

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Learn how Oration can transform your contact centre.

Book a Demo

Find out all the details via our Full Product Brochure

Download Brochure
C_WebT_Oration Product Brochure_March2022

Our latest news

View All Articles