ORATION OVERVIEW

What a conversation looks like in Oration?

See what a conversation looks like within the Oration dashboard by watching a demo contact centre agent-customer interaction.

Step into the role of contact centre agent.

Oration records each call as a text-based conversation, allowing for seamless playback. Completed calls are securely stored on the Oration dashboard, enabling comprehensive reporting and analysis.

OUR CUSTOMERS

Real business results from
implementing Oration

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%

Reduced contact centre operational costs by 25%

Increased net promoter scores (NPS) by 15 points

Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased post-call survey update by 30%

Learn how Oration can transform your contact centre.

Book a Demo

Find out all the details via our Full Product Brochure

Download Brochure
C_WebT_Oration Product Brochure_March2022

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