Blog

    Follow us:

    Interactive Voice Response

    Featured

    Understanding why your customers are contacting you

    Discover how an AI-powered solution is capturing customer intent like never before.
     READ MORE
    Browse by: SEARCH
    The difference between IVR & IVA READ MORE
    The difference between IVR & IVA
    What’s an IVR vs IVA? Discover the differences in this blog here.
    August 7, 2023
    What does IVR containment rate mean? How can you improve it? READ MORE
    What does IVR containment rate mean? How can you improve it?
    Find out what the term "IVR containment rate" means and why improving this metric is an important part of reducing...
    August 7, 2023
    Customer identification in contact centres READ MORE
    Customer identification in contact centres
    Discover what AI voice and speech recognition is, how they work and how to implement the function in your contact...
    August 7, 2023
    The era of choice - 5 ways self-service can solidify omnichannel CX READ MORE
    The era of choice - 5 ways self-service can solidify omnichannel CX
    Discover how self-service technology is changing the contact centre environment for the better.
    August 7, 2023
    How hold time affects customer experience READ MORE
    How hold time affects customer experience
    How do hold times affect your customer experience and what can be done to minimise caller frustrations?
    September 1, 2023
    Call deflection best practice READ MORE
    Call deflection best practice
    Find out how your contact centre can ensure customers always get help when they need it most with smart,...
    August 7, 2023
    The latest IVR trend: IVA READ MORE
    The latest IVR trend: IVA
    Learn about the latest IVR trend redefining the contact centre customer experience: IVA.
    August 7, 2023
    How a dynamic IVR powered by AI can transform the customer experience READ MORE
    How a dynamic IVR powered by AI can transform the customer experience
    With many customers preferring to use the phone to call brands, find out how a dynamic IVR powered by AI can eliminate...
    September 1, 2023
    How IVR deflection can improve the customer experience READ MORE
    How IVR deflection can improve the customer experience
    When combined with conversational IVR technology, IVR call deflection enhances the customer experience while taking the...
    August 7, 2023
    What is self-service IVR? READ MORE
    What is self-service IVR?
    Here’s an overview of all the key features and benefits of self-service IVR for both contact centre operations and...
    August 7, 2023
    What is contact centre technology? READ MORE
    What is contact centre technology?
    Find out what contact centre technology is and how it’s revolutionising the way contact centres optimise operational...
    August 7, 2023
    IVR design best practices READ MORE
    IVR design best practices
    It goes without saying that the design of your IVR system is one of the most critical components of delivering a great...
    August 7, 2023
    Everything you need to know about CTI READ MORE
    Everything you need to know about CTI
    Find out everything you need to know about computer telephony integration, including its applications and how it can...
    August 7, 2023
    What is customer self-service? Why is it worth the investment? READ MORE
    What is customer self-service? Why is it worth the investment?
    Find out what customer self-service is all about and how your business can benefit from implementing a strategy that...
    August 7, 2023

    How AI-powered technology can help transform your contact centre

    Watch Demo