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    Brendan Crawford

    Manager Business Consulting
    Experienced in sales engineering and consulting, Brendan is a driver in the delivery of technical CX solutions, with a strong focus on customer experience

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    Discover why it pays to do your research when being sold ‘the chatbot dream’.
    March 14, 2024
    Discover why more businesses are investing in cutting-edge call deflection technologies.
    October 31, 2023
    Discover four crucial steps for implementing conversational AI in a contact centre.
    May 21, 2024
    Learn how tech partners are navigating the difficult path between generative AI hype and reality.
    April 17, 2024
    Discover why partnering with a technology provider can ease the load when implementing conversational AI solutions.
    January 23, 2024
    Discover how different approaches to artificial intelligence are impacting customer service.
    October 19, 2023
    Discover what makes omnichannel and multichannel contact centres unique and which approach best suits your needs.
    August 7, 2023
    Artificial intelligence is a must for today’s contact centres but there are various warning signs to watch for on the...
    November 23, 2023
    Learn why customer authentication has become one of the highest priorities for businesses and the people they serve.
    August 10, 2023
    Discover how artificial intelligence is helping contact centres deliver faster service, provide better answers and...
    August 7, 2023
    Identity crime is a huge burden on society but ground-breaking technology is helping stem the flow.
    August 7, 2023
    Cyber security has never been a bigger issue, which is why it has never been more crucial to be across the latest...
    August 10, 2023
    Discover what AI voice and speech recognition is, how they work and how to implement the function in your contact...
    August 7, 2023
    Discover the 2022 recruitment challenges and how automation can help.
    February 2, 2024
    As contact centres juggle the need for empathy with the reduction of call times, AI intent recognition is helping even...
    August 7, 2023
    AI chatbots have enhanced the customer experience landscape. Now the focus is turning to do the same for employees.
    August 7, 2023
    The past couple of years has seen a huge change for contact centres, which is why it is essential to be across the...
    August 7, 2023
    Attracting today’s consumers starts with delivering consistent omnichannel customer experience and this definitive...
    May 17, 2024
    How can implementing artificial intelligence allow us to understand how to empower our CX agents and harness the power...
    August 7, 2023
    Delivering a quality customer experience has never been more important, which is why so many companies are rushing to...
    August 7, 2023

    How AI-powered technology can help transform your contact centre

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