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    Brendan Crawford

    Manager Business Consulting
    Experienced in sales engineering and consulting, Brendan is a driver in the delivery of technical CX solutions, with a strong focus on customer experience

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    Understanding why your customers are contacting you

    Discover how an AI-powered solution is capturing customer intent like never before.
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    Choosing the right chatbot use case for your business READ MORE
    Choosing the right chatbot use case for your business
    Discover why it pays to do your research when being sold ‘the chatbot dream’.
    March 14, 2024
    Why call deflection is a must for contact centres READ MORE
    Why call deflection is a must for contact centres
    Discover why more businesses are investing in cutting-edge call deflection technologies.
    October 31, 2023
    How to get started with conversational AI READ MORE
    How to get started with conversational AI
    Discover four crucial steps for implementing conversational AI in a contact centre.
    October 18, 2023
    The generative AI challenge for contact centres READ MORE
    The generative AI challenge for contact centres
    Learn how tech partners are navigating the difficult path between generative AI hype and reality.
    April 17, 2024
    Conversational AI - build vs buy READ MORE
    Conversational AI - build vs buy
    Discover why partnering with a technology provider can ease the load when implementing conversational AI solutions.
    January 23, 2024
    Generative AI vs Supervised Learning – the customer service decision READ MORE
    Generative AI vs Supervised Learning – the customer service decision
    Discover how different approaches to artificial intelligence are impacting customer service.
    October 19, 2023
    Difference between omnichannel vs multichannel in contact centres READ MORE
    Difference between omnichannel vs multichannel in contact centres
    Discover what makes omnichannel and multichannel contact centres unique and which approach best suits your needs.
    August 7, 2023
    How to adopt AI into contact centres without damaging CX READ MORE
    How to adopt AI into contact centres without damaging CX
    Artificial intelligence is a must for today’s contact centres but there are various warning signs to watch for on the...
    November 23, 2023
    How to overcome the customer authentication challenge READ MORE
    How to overcome the customer authentication challenge
    Learn why customer authentication has become one of the highest priorities for businesses and the people they serve.
    August 10, 2023
    How AI is changing the chatbot conversation READ MORE
    How AI is changing the chatbot conversation
    Discover how artificial intelligence is helping contact centres deliver faster service, provide better answers and...
    August 7, 2023
    Why ‘know your customer’ provisions are essential in the telecommunications industry READ MORE
    Why ‘know your customer’ provisions are essential in the telecommunications industry
    Identity crime is a huge burden on society but ground-breaking technology is helping stem the flow.
    August 7, 2023
    Cyber security predictions for 2023 READ MORE
    Cyber security predictions for 2023
    Cyber security has never been a bigger issue, which is why it has never been more crucial to be across the latest...
    August 10, 2023
    Customer identification in contact centres READ MORE
    Customer identification in contact centres
    Discover what AI voice and speech recognition is, how they work and how to implement the function in your contact...
    August 7, 2023
    How to overcome recruitment challenges with automation READ MORE
    How to overcome recruitment challenges with automation
    Discover the 2022 recruitment challenges and how automation can help.
    February 2, 2024
    How to bring empathy back into the conversation READ MORE
    How to bring empathy back into the conversation
    As contact centres juggle the need for empathy with the reduction of call times, AI intent recognition is helping even...
    August 7, 2023
    How conversational AI make life easier for employees READ MORE
    How conversational AI make life easier for employees
    AI chatbots have enhanced the customer experience landscape. Now the focus is turning to do the same for employees.
    August 7, 2023
    Current state of the contact centre READ MORE
    Current state of the contact centre
    The past couple of years has seen a huge change for contact centres, which is why it is essential to be across the...
    August 7, 2023
    Consistent omnichannel experience READ MORE
    Consistent omnichannel experience
    Attracting today’s consumers starts with delivering consistent omnichannel customer experience and this definitive...
    August 7, 2023
    Empowering CX: drive value through the power of AI READ MORE
    Empowering CX: drive value through the power of AI
    How can implementing artificial intelligence allow us to understand how to empower our CX agents and harness the power...
    August 7, 2023
    Contact centre vs call centre: what's the difference? READ MORE
    Contact centre vs call centre: what's the difference?
    Delivering a quality customer experience has never been more important, which is why so many companies are rushing to...
    August 7, 2023

    How AI-powered technology can help transform your contact centre

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