Want to ensure the best possible outcome is achieved for every call? Introducing Oration by Convai.
Deflect calls. Identify callers. Determine intent. All before the call reaches the agent. Designed to be implemented as an overlay to your existing contact centre tech, Oration is a SaaS cloud-based solution that can be up and running within a matter of days.
Oration has achieved the following results for a range of clients across various industries:
Increased self-service verification by up to 30%
Reduced contact centre operating costs by 25%
Increased net promoter score by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey uptake by 30%
Deflected up to 24% of calls to a digital channel
Improved first contact resolution by over 20%
Reduced average handling times (AHT) by 30 seconds.